FAQ and Information

EMPTY/NEAR EMPTY SHOP?: Our pieces tend to sell fast! To make sure everyone has a fair chance we usually drop our new collections all at once on an announced day/time. You can see this information on the home page! Since things go fast, some people will put in multiple orders just to make sure they get the pieces they want. If you decide to go that route, we will refund any shipping overages!

BONES: All of our bones are ethically sourced. We scavenge most of them ourselves. Click here for more information.

CUSTOM ORDER INFO: Click here.

SHIPPING:

Once a package leaves our hands and goes into the postal system, it is no longer our responsibility. If your item does not arrive or arrives damaged or broken, please email us and we will work to figure something out.

• We ship orders about 1-2 times a week, if you need it sooner than that, just email us!
  
• We try to use only natural materials for packaging. We avoid using plastic as much as possible and if we do use it, it is usually recycled from other packaging we've gotten.
  
• CUSTOM ORDERS have a different turn-around time. We will give you an estimate on when you will receive you order when we talk about your customized piece.
  
• INTERNATIONAL SHIPPING can take several weeks, sometime 6-8...or more, to arrive. Especially during the holidays!